Children and Families

CHILDREN AND FAMILIES

Feedback from parents

  • 95% of parents said the staff were kind and caring
  • 96% of parents said the location was suitable to their child’s needs
  • 94% of parents said they were treated with dignity and respect

Comments received

Team

How likely are you to recommend our ward/service/clinic to your friends and family if their child needed similar care or treatment

COMMENTS: Please can you tell us why you would/would not recommend us ...

Children’s Occupational Therapy South

Extremely Likely

V child friendly, good rapport, good explanations. Caring understanding.

Children’s Physiotherapy South

Extremely Likely

Very child friendly, good rapport, good explanations. Caring understanding.

Children’s Speech and Language Service South

Extremely Likely

X was very easy going my child responded very well to her & interacted well which has not happened in her other appointments with CAMHS staff.

CAMHS East

Extremely Likely

I like coming here to see Dr Rachael

Pre-School Assessment East

Likely

Informative workshop with good links between theory practises. Location setting poor. Would not attend anything held at that venue again.

Allerdale Health Visiting

Likely

Helpful and friendly

CAMHS South

Likely

I would highly recommend Dr ***, he's very friendly. I don't like the large gap between appointments

Children’s Dental Services West

Extremely Likely

All the staff on the children's ward and the dental surgery were amazing so thank you

Children’s Community Nursing East

Extremely Likely

Because my child received excellent care and help

 

Feedback from young people

  • 100% of the young people said the people looking after them were kind
  • 95% of the young people said they felt safe
  • 89% of the young people said they understood what was going to happen

Comments

Team

COMMENTS: Is there anything else you’d like to tell us about your care…

Children’s Dental Services West

I was first on the list for the theatre the doctor came round to check me but only did half and left so when it came to go down to theatre I couldn't so the other children went in front of me. No consent forms were seen or even signed until the procedure had begun I was under anaesthetic, they came out of surgery to find my mam after already starting. All staff were lovely understood my condition well.

Immunisation Nurses North

It was over and done with before I knew it.

Children’s Occupational Therapy South

No

Children’s Physiotherapy South

No

Children’s Dental Services South

I am really pleased, like my stickers and really like the banana gel. smile

Children’s Dental Services South

No