Friends and Family Test

Did you know you can now have your say to help improve more services across the NHS?

Complete 3 quick questions about the care you have received from Cumbria Partnership NHS Foundation Trust which will help us to continue improving the standard of care.

Your comments will be reviewed by our Patient Experience Team and will be anonymously shared (including online) to help others get great care.

Friends and Family Test 

View the British Sign Language version of this information video about the Friends and Family Test
 

Friends and Family Question Feedback

Currently patients can leave feedback to the friends and family question by:

  • Completing the appropriate questionnaire
  • Completing the friends and family SAE card
  • Via the Trust’s website

167 patients answered the friends and family question in April; from those the following feedback was received:

  • 100% of patients who accessed Community Respiratory Services said that they were extremely likely or likely to recommend the ward to friends and family
  • 99% of patients who accessed the Community Services said that they were extremely likely or likely to recommend the ward to friends and family
  • 96% of those who accessed Children and Family services said they were either extremely likely or likely to recommend the service to family and friends

Comments received

Team

How likely are you to recommend our service to friends and family if they needed similar care or treatment?

COMMENTS: Please can you tell us why you would/would not recommend us ...

Allerdale Health Visiting

Extremely Likely

Friendly excellent service. There to answer any questions.

Allerdale Health Visiting

Extremely Likely

Because they have great advice and support.

Carlisle Physiotherapy

Extremely Likely

The advice was realistic and practical. Having seen “private” non-NHS physio & osteopath in the past I was expecting some form of manipulation, but this didn't happen, there was no magic or quackery, just sound advice & explanation.

Carlisle Physiotherapy

Extremely Likely

Physiotherapist very friendly, and was thorough in explaining in the exercises I needed to do to help the arthritis in my spine and neck after three appointments I felt the discomfort was very much improved.

South Lakes Community Dental

Extremely Likely

Things are always explained carefully. Great care. Wonderful staff. Always take account of personal needs & health issues.

Carlisle Physiotherapy

Extremely Likely

Easy to find, Prompt/on time, not much waiting about.

South Lakes Community Dental

Extremely Likely

Great staff and do a good job.

First Step South

Likely

The service is good rather than excellent. Felt a bit rushed and impersonal at times. I asked to be called X but was addressed as “x” - a small but significant point.

First Step South

Extremely Likely

First Step has helped me get through a very tough time. I learnt so much and I felt that I got all the support I needed.

First Step South

Extremely Likely

They helped me a lot with what I was dealing with at the time.

First Step South

Extremely Likely

I found the service I received very beneficial

First Step South

Extremely Likely

I felt the practitioners really listened to me and offered excellent advice.

First Step South

Extremely Likely

I was treated with dignity and respect.

South Lakes Physiotherapy

Extremely Likely

The physiotherapy service made a determined effort to rehabilitate me after breaking my hip. I had doubt that I could get walking again but they encouraged me.

Eden Community Dental

Extremely Likely

My son was extremely anxious at our own dentist so referred for sedation. He now has less fear and he was treated with respect and empathy.

Immunisation Nurses North

Extremely Likely

The team was great - very calm and relaxed towards an incredibly nervous scared teenager. Very useful that a clinic was offered during school holidays for availability.

Allerdale Physiotherapy

Extremely Likely

Nothing to fault them.

South Lakes Health Visiting

Extremely Likely

Very knowledgeable health visitor, friendly and good to talk to.

Carlisle Community Respiratory Service

Extremely Likely

I felt confident in their care and after service was excellent.

Copeland Continence

Extremely Likely

The help I've received has been great and I understand more about how my bladder works. I have also been taught how me and my bladder works together as a team to give me a better understanding and management.

Copeland Continence

Extremely Likely

Very friendly, able to discuss embarrassing subject without any embarrassment. Very open, informative, helped me relax and made me feel very comfortable. I feel helped!

First Step West

Extremely Likely

Excellent help & care from X - lovely woman, who really assisted with my problems.

First Step West

Extremely Likely

Very responsive & attentive.

First Step West

Extremely Likely

Professional approach & help.

First Step West

Extremely Likely

I found my counsellor to be extremely professional, kind & caring. It was wonderful to be able to finally open up to someone.

First Step West

Extremely Likely

The help and advice I got was great. I now feel like I can look forward to the future again.

First Step South

Extremely Likely

Because the people are friendly and very helpful.

First Step South

Extremely Likely

I feel that by the treatment I have received I have faced my fear. I would highly likely recommend the service.

First Step South

Extremely Likely

X was very understanding and helped me feel calm and able to talk about how I feel. First Step is a very helpful service.

First Step South

Likely

I found the service both useful & helpful.

First Step South

Extremely Likely

The practitioner made me feel that they really cared about my situation. Indeed I feel much happier just as a result of my discussion with X.

Copeland Cardiac Rehabilitation

Extremely Likely

First class treatment showing real interest in each patient.

Copeland Physiotherapy

Extremely Likely

They were very helpful & great lasses but you do get these that make a fuss. They have nothing else to moan about.

Allerdale Physiotherapy

Extremely Likely

Excellent service. Kind and caring.

Copeland Cardiac Rehabilitation

Extremely Likely

World class, professional, personal

First Step East

Extremely Likely

Just talking to someone really helps. You just have to take the 1st step.

First Step East

Extremely Likely

I found it very helpful at that point of time.

First Step East

Extremely Likely

I was matched to the right counsellor. The care & treatment received was extremely helpful & it gave me the safe place I needed to air my thoughts & pour out my heart.

 

 

About the Friends and Family Test

The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It’s already in use in many parts of the NHS and is expanding to a lot more. You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account. It doesn’t take long and you don’t need to give your details on your feedback form. Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more online.

* The Friends and Family Test (FFT) was introduced by NHS England in 2013 and asks patients whether they would recommend NHS services to their friends and family if they needed similar care or treatment.