Partnership News 12th July 2018

Partnership News is an internal email for staff within Cumbria Partnership and partner organisations

Partnership News​​ 

In this issue: News Vacancies Staff Training Events Staff News Contact Us

Thursday 12th July 2018

Welcome to Partnership News, the weekly newsletter produced by Cumbria Partnership NHS Foundation Trust. If you have any news that you would like to share, contact the Communications Department by 5pm on Thursday to be included in the following week’s Partnership News. Read the guidance on submitting to Partnership News.

 

 

Top Stories

 Thank you to all who helped celebrate #NHS70

The 5th July marked the 70th birthday of one of the nation’s best loved institutions – the National Health Service.  In Cumbria, NHS staff, patients and members of the public took part in a number of celebrations throughout the week. 

Staff tea parties:

NHS staff were invited to enjoy a cup of tea and a piece of cake at West Cumberland Hospital, Cumberland Infirmary, Furness General Hospital, Westmorland General Hospital, Carleton Clinic and the county’s community hospitals. Staff at other sites worked together to host tea parties to mark the occasion, including the Learning Disability, Adult Autism Assessment teams in Barrow, Kentmere mental health inpatient unit in Kendal, support services at Maglona House in Carlisle, Voreda House in Penrith and many more. Watch the video here.

Special delivery by Trinity School 

70 school pupils from Trinity School in Carlisle visited clinical teams at Cumberland Infirmary, the ambulance station and community mental health teams to present staff with cakes they had made. Sam Ferguson from Year 8 at Trinity School said: “We wanted to do it because the staff have to work long hours and it’s nice to know they are appreciated.”

#NHS70 Carlisle and Whitehaven events 

On Saturday, Unison and the NHS held an event in Carlisle City Centre, which saw hundreds of people come along and join in the celebrations. Chair of CPFT Robin Talbot came along on the day. Robin said: “It’s been lovely to see everyone celebrating 70 years of the NHS – I’m really pleased to see not only how proud our staff are to work for the NHS, but also how much the community has joined in and supported us. I’d like to take this opportunity to say a big thank you to everyone who has been involved and given their time and support in making the 70th birthday of the NHS such a memorable occasion.” 

In Whitehaven, members of the community organised an event at St Nicholas’ Gardens on Sunday, which was attended by staff from CPFT community services. An open air service of thanks was led by Rev Robert Jackson, where there were information stalls and family entertainment.  

Special thanksgiving services, Westminster, York Minster and Carlisle Cathedral 

Some NHS staff from CPFT, NCUH and North Cumbria Clinical Commissioning Group were nominated by their colleagues to attend two national celebrations on Thursday 5th July. Vanessa Connor, Integrated Care Communities Development Manager, was one of eleven staff who attended a service at Westminster: “I felt very honoured and humbled to be able to represent the trust at the Westminster ceremony. We heard some very moving speeches but the one that stood out for me was a young lady called Freya who had been significantly injured in the Manchester bomb attack. Freya spoke very eloquently about the treatment and support she has received from the NHS. Her speech brought a tear to the eye of many!”

Fiona Sim and Diane Clark, Infant Feeding Coordinators, attended a service at York Minster, along with seven other staff. Fiona said: “There were 3000 people at the Minster from all areas of the service representing 1.2 million NHS staff.  Jeremy Hunt led the tributes and several NHS choirs performed. Sir Michael Grant, Chair of NHS England gave a very inspiring final address on the future of the NHS and the challenges it faces but in a very positive way. The whole evening was a very special experience which Diane and I were very proud to be part of.”

The week’s celebrations also included a service of thanks at Carlisle Cathedral on Sunday 1st July, where Bishop James Newcome spoke about the many challenges facing the NHS as it turns 70, but also of its remarkable achievements. The service demonstrated the diversity of the NHS with a procession representing the different roles, services and partner organisations which enable the NHS to provide care.

Special NHS 70 celebration edition of Trust Talk

This is a very special edition of our Trust Talk magazine as we celebrate the NHS turning 70 years old.

In this birthday celebration edition we share stories from staff past and present, reflect on some key moments in the history of the NHS, and look to the future with the latest news about the health and care systems in Cumbria.

Please help us to share Trust Talk, either on social media, by emailing it to your friends and colleagues or displaying printed copies within your service.

We’d love to know what you think of Trust Talk – please email communications.helpdesk@cumbria.nhs.uk with any feedback to help us keep improving.

Useful updates

Pay increase due in July’s pay

The increase in pay for NHS staff that was agreed earlier in the year will start to be reflected in July's pay.

Please be aware that we do not expect back payment from April to be in July’s pay and we will keep you updated when we have more information on this.

Pay Journey Tool shows in detail how the basic pay of individual staff will change during a transitional period to the new pay system.  This will help staff to understand what they can expect to see in their basic pay packet. You will need the following information to use this tool: pay band, starting year, years of experience, current spine point and month of pay step date. 

The key points of the changes include:

Pay:

  • Starting salaries increased across all pay bands.
  • New pay structure with fewer pay points – overlapping pay points removed initially followed by further pay points.
  • Minimum rate of pay in the NHS to be set at £17,460 from 1 April 2018 – ahead of the Living Wage Foundation Living Wage rates.

Structural changes:

  • Band 1 to be closed to new starters from 01 December 2018. The NHS Staff Council to agree a process for this including upskilling Band 1 jobs to Band 2 roles during the 3 years of the pay deal.
  • Bands 2 to 4 and 8 to 9 will only have two pay points in the new structure. Bands 5 to 7 will have three.
  • Staff below band 8 will have the opportunity to reach the top of their pay band more quickly than under the current pay system.

Terms and conditions amendments to include:

  • enhanced shared parental leave
  • child bereavement leave
  • a national framework on buying and selling leave.

There are a number of resources and advice tools on the NHS Employers website. If you have further questions please contact HR

Goodbye 'Risky Business'  - Hello safeguarding training

As we launch of the new Core Skills Training Framework e-learning packages for Safeguarding Children, Adults & Prevent Level 3, staff are advised that the Risky Business mandatory training material has now been withdrawn. This is no longer a mandatory training requirement and will disappear from your monthly Learning Letters.

New Mandatory Safeguarding training available

As part of the Trust’s rollout of the Core Skills Training Framework (CSTF), a suite of brand new packages of Safeguarding e-Learning training are now available.

The Subjects that are now available include:

  • Safeguarding Children Level 1( previously covered in  Risky Business) and Level 2
  • Safeguarding Adults Level 1 and Level 2
  • Prevent- which includes Basic awareness (combined level1&2) and Level 3

To access the training log onto ESR and look for the My e-Learning section.

This is mandatory training so all staff both clinincal and non-clinical staff are required to undertake training in Safeguarding at varying levels. To help you understand which level you are required to do read this document. If you have any questions about the level you are required to do please speak with your manager, Training Department or Safeguarding Team. If you require more information please contact: CPFT.Training@cumbria.nhs.uk or SafeguardingTeamCPFT@cumbria.nhs.uk

Delivering the Trust's business objectives.

This is us - this is me.

As you are now aware Joint Trust Business Priorities are arranged into the four S’s, Staff, System working, Service Quality and Sustainable finances.

In the last two newsletters we have introduced the overall business objectives and looked at what we mean by 'Staff' 

This week we are focusing on System Working

In Our business priorities we say:

 “We will work effectively across the health and care system, sustaining and transforming services for patients and building the right platform for a future Integrated Health and Social Care System (IHCS).”

We are currently working on a number of very big pieces of work to build this platform so that our services can be sustainable.

Some examples of this work are:

Maternity and Paediatrics – Short stay paediatric units are now open at CIC and WCH and work is ongoing to look at the viability of the consultant led maternity unit at WCH.

Hyper Acute stroke services – This would bring a specialist seven day service to Cumbria based in CIC.  Stroke services will remain at WCH along with an enhanced rehabilitation team.

Integrated Care Communities and community hospital in-patient beds. We are currently reducing bed capacity in Wigton and Maryport to enable staff to move to the community model as has already happened in Alston. Our focus on population health and improving health and wellbeing of our communities is growing which is led by Professor John Howarth.

West Cumberland hospital:  We continue to work towards the vision to ‘develop a health campus in west Cumbria, that provides fully integrated health and care and improves health  outcomes for local people.

Cancer services: Developing a new state of the art cancer service based at CIC run by Newcastle upon Tyne Hospitals NHS Foundation Trust.

Countywide services: We have worked with commissioners to agree a set of principles to ensure patients are at the heart of any future service models and any decisions demonstrate how they will improve the health and wellbeing of communities in Cumbria.

All of our business objectives are only delivered with the help of our staff which is why it is really important that the objectives that are agreed as part of your annual appraisal are aligned to support the overall objectives of the Trust. 

Setting System Objectives for you

Focusing on the next 12 months, which are the areas of your job that link with the System work that is happening (as detailed above)?

If for example you are working as part of an ICC you will be able to see a clear link between your individual objective and the System Priority. 

If you can’t see a clear link, then please have that discussion in your appraisal - or even before - with your line manager.

Click here for the joint Trust objectives and priorities..

Appraisal Compliance – what is required?

We are all required to have completed our appraisals by the end of the appraisals window in September. Here is how we are all doing so far.

Business Unit/Care group NUCH

 

Business Unit/Care group CPFT

Corporate services 37.44%Childrens and Families 3.7%
Estates and Facilities 5.24%Community Health 24.7%
Medicine 15.57% Mental Health 23.4%
Surgery 8.02%Specialist Services 6.7%
 Corporate servcies 17.4%
Trust total 14.54%Trust total 18.3%

The percentages could be low as you can’t get yours until your manager has had theirs so as that cascade is undertaken this figure should increase quite quickly.

When we opened the appraisal window in April, September seemed a long way off. It isn’t so far away now! If you don’t have yours booked in talk to your manager as soon as possible.

Tips for getting on track to achieve the target:

  1. Book all appraisals in now – you don’t have to wait for your manager to book with you, drop them line and ask if you can go ahead and take care of this. Having your appraisals is a shared responsibility.
  2. If you are an appraiser and are overwhelmed by how many to fit in – talk to your line manager and discuss how you could be supported to do meet the target.

Honest about Money – Smart Budgeting #saveapoundaday 

This week we are looking at how we can all contribute to saving money by thinking about how we spend our budgets. As taxpayers the money we are saving is our own so we need to ensure it is all spent wisely. We are challenging staff about how you or your department can #saveapoundaday. Many have already been doing this over the past year.

Postage and Portering – Keep using them wisely!

We have been supporting staff to spend less on postage and utilise the extremely effective internal portering team that covers the whole county.

By reducing the amount of mail that we send first class and utilising the portering team for internal mail the two trusts have together already saved more than £144,000.

Thank you everyone who has got involved and helped #saveapoundaday by thinking differently about sending mail.  As you can see it has had a significant effect - please keep up the good work!

Remember that our internal portering team covers the whole county including the south. A map of where they cover is here

Can you think of a way to #saveapoundaday in your department?  Or maybe you have already made changes?  Tell us about what you are doing at honestaboutmoney@cumbria.nhs.uk

National Data Opt-Out:

NHS Digital is currently working on the National Data Opt-Out (NDO) programme, which will affect our patients. As part of the Caldicott review, we now need patients to be more aware of how we use their data, and how they can opt-out.

At the moment, NHS Digital uses patient data for:

  • Medical reasons – to help with a patient’s care
  • Research and planning – to feed into national trends and inform research.

A patient has the right to opt-out of their data being used for research and planning, and some may already have chosen to do so. Those patients have already been contacted by NHS Digital via letter.

If a patient asks about the NDO

You might get some queries from patients about the National Opt-Out programme. If you do, or if a patient would like to opt-out, please direct them to the website for more information.

You can download the poster or leaflet, produced by NHS Digital, from the intranet.

If you have any questions

Please contact the Information Governance team on information.governance@cumbria.nhs.uk.

Whitehaven Medical Centre will close

Whitehaven Medical Centre has reluctantly taken the decision to terminate its contract. This means from 31 July 2018 4,200 patients registered there will no longer be able to be seen by the practice.

A process involving NHS North Cumbria Clinical Commissioning Group and NHS England is now underway to ensure the safe care of those patients.A system to ensure each patient is assigned to a new GP practice has started.

Patients will be receiving a letter from NHS England explaining the next steps. Read more. 

Listeriosis cases linked to frozen sweetcorn

Advice on cooking frozen vegetables following Europe-wide outbreak.

The European Centre for Disease Control (ECDC) has published an update on an ongoing outbreak of listeriosis across Europe, dating back to 2015. The outbreak has been linked to frozen sweetcorn.

Public Health England (PHE) is working with the Food Standards Agency (FSA)Food Standards Scotland (FSS) and Health Protection Scotland (HPS) to identify the cause of 11 cases in the UK. Along with The FSA, FFS and HPS, PHE is reminding people that most frozen vegetables, including sweetcorn, need to be cooked before eating. More details of the outbreak can be found on the FSA and ECDC websites.

Most people won’t have any symptoms of the infection or will only experience mild symptoms such as vomiting and diarrhoea, which usually pass within a few days without the need for treatment. More serious infection can develop in those with weakened immune systems or in vulnerable groups including babies, the elderly or pregnant women.

The best way to prevent listeriosis is to practice good food hygiene, most frozen vegetables, including sweetcorn, need to be cooked before eating. This includes if adding them to salads, smoothies or dips.

Read this section each week for new:
Training | Development | Support Opportunities

JOIN Our Amazing People

Check out all the latest job vacancies the Trust has on offer.

LEAD Our Amazing People

Good leadership, at all levels of the organisation, creates the right culture and environment for staff to deliver great care. We want to embed  positive leadership at every level, regardless of role.

Please look at the leadership pages of staff web to see development opportunities and more.

GREAT Teams Great Care

Here are some ideas for what you can do now to develop yourself and your team.

  • Use our Trust Values and Behaviours as a starting point to gauge how you and your team are performing.  It is the responsibility of all of us to role model great behaviour.
  • Have a look at our Great Teams Toolkit to find information and exercises to develop you and your team.
  • Coaching is a great way of engaging others, helping them to grow and to take personal responsibility.  Have a look at our Coaching page to help you develop your coaching skills.
  • Click here for loads of information about our values-led appraisal process and how to have a great development conversation.

GROW Your shared know how

The Workforce and OD staff web pages have a range of training opportunities, many of them free. There is also information about health and wellbeing and continuous service improvement.

Suicide and Self Harm Alertness Training  It’s everyone’s business

This half day certificated course will include group discussion, videos and case studies. Please note a number of the course dates are now full.

  • Wed 18th July -  COURSE FULL
  • Thurs 27th September -COURSE FULL
  • Wed 31st October - Meeting Room at Grange Medical Centre
  • Wed 21st Nov - COURSE FULL

All Sessions 9:30- 13:00 (registration from 09:15)
To book a place, please email: educationandlearning@cumbria.nhs.uk with; your chosen date, your name and assignment number.

News and events

Carlisle NHS initiative win highest accolade for keeping mental health patients safe

An initiative delivered through a partnership between Carlisle’s community mental health team, pharmacy and other trust teams has won a national award for keeping patients safe.

The Health Service Journal Patient Safety Awards have announced that Carlisle Clozapine Clinic Team have won the Improving Safety in Medicines Management Award.

In 2017 an alert was raised by the Trust’s pharmacy supplier that prescriptions for the clinics supplying Clozapine (an antipsychotic drug) to patients were sometimes inaccurate on presentation to pharmacy, and an audit showed a lack of physical health checks being carried out. Read more. 

Valuable experience for students as the NHS turns 70

Local students experienced life behind the scenes of the NHS to prepare them for careers in healthcare last week.

North Cumbria University Hospitals NHS Trust (NCUH) and Cumbria Partnership NHS Foundation Trust (CPFT) are working with the Centre for Leadership Performance (CfLP) to offer the week-long work experience programme for 28 year ten students across north and west Cumbria.

Students spent the week with a range of clinical services at the Cumberland Infirmary in Carlisle as well as with different managers to find out more about what it takes to make it in their chosen career. They had the opportunity to meet staff from all levels of the organisations and also learn about the wide range of behind the scenes services needed to provide patient care. Read more.

New cancer centre will take care 'to another level'

The initial plans for a new cancer centre that will service the whole of the north Cumbria have been unveiled.

Carlisle MP John Stevenson recently viewed the plans for the new centre which will be based at the Cumberland Infirmary. It will replace the current tower block building – which will be demolished. Read more. 

Residents of Morecambe Bay encouraged to have their say on NHS Clinical Commissioning Group Policies

NHS Morecambe Bay Clinical Commissioning Group (CCG) is working in partnership with the other seven CCGs in Lancashire and south Cumbria to review clinical policies across the region.

The eight CCGs across Lancashire and south Cumbria have all agreed that there is a need to review their policies to: ensure a consistent and fair approach across the region; update current policies in accordance with national guidelines and best clinical practice and to make sure it is using its limited resources to maximum effect.

As part of this ongoing process, two draft policies are now available for patient and public engagement and feedback. These policies are: the commissioning of photorefractive surgery for the correction of refractive error (laser eye surgery for common sight problems); policy for the management of Otitis Media with Effusion (OME) using grommets (the treatment of glue ear for children under 12 using grommets).

Residents of Morecambe Bay are therefore invited to read these new and revised policies and provide their feedback and comments by completing the relevant survey. This can all be accessed by visiting Morecambe Bay CCG’s website. Read more. 

Patient safety summit

The Trust’s medical director Dr Rod Harpin hosted this year’s Patient Safety Summit at the Greenhills Hotel last week. This was an extra special event as it coincided with the NHS’s 70th birthday and was attended by over 150 staff from across the county.

Dr Umesh Prabhu, paediatric consultant and former medical director at Wigan and Leigh NHS Trust was the keynote speaker talking about ‘Action Against Medical Accidents’. There were also lectures from Dr Kate Williamson, North East Simulation Network clinical lead and Dr Ruth O’Dowd, NCUH simulation lead, workshops and a poster competition to showcase and share patient safety initiatives across our services.

Rod said: “It was a fantastic day and it was great to get so many people together from across organisations to discuss patient safety and to share learning, especially on the 70th birthday of the NHS.

“I’d like to thank everyone for coming and hope to see you at our next event.”

A video of Dr Prabhu’s speech will be available shortly and we will also bring more on our winner of the poster competition.

CMHART - big event  

The team held their second CMHART Big event on June 21st . This is an annual event open to all staff from the CMHART teams .

Jo Johnston - Network manager said: 

“As part of this day we asked people to look back over the last 12 months or so and celebrate our achievements. We had some sensational feedback from this group work including a fantastic story featuring the proverbial CQC dragon as read by Sean Hunter ( Carlisle), a Rap – delivered by Jenny England and Michelle Hetherington and the leadership team used our combined skills  to come up with a LimerickWhilst we had fun we also spent time looking at our expected care and clinical pathways , our training strategy and passports, how we could improve our care planning and how to work better with families and carers .  We hope everyone had as much fun as we did and would like to thank all our staff for another fantastic year .”

National Enei Awards 2018

Kate North, our Head of Workforce Futures & Inclusion, and Jennifer McCall our Workforce Futures and Inclusion Officer were shorlisted in the National Enei awards for the 'community impact' award.  Following the event on the 10th July, Kate said:

It was a fabulous evening and although we didn't win, we were honoured to have been shortlisted in our first ever awards! Lancashire Care won the award with a big  project team who attended last night.

Two of the judges, one from a global diversity organisation, came to talk to us and said how interested they were in the work we were doing and how strong our application was, which was nice to hear.

Competition was tough with global  organisations such as IBM, Ford, ISS and Sage plus national public sector ones including HS2, Home Office, DWP, HM Customs, Ministry of Justice and BAE.

Great night with inspirational stories and lots of contacts made for sharing good practice. It did make make us laugh when IBM told us their EDI budget though!

Well done we are all very proud.

Cultural Diversity - launch of the Staff Network

Do you have a passion for all things related to Cultural Diversity? Why not come along to the launch of our Staff Network?  Anyone is welcome!

First meeting on Monday 23 July 12:00 – 13:30 at The Education Centre, Cumberland Infirmary, Carlisle, CA2 7AN.  Please let the team know if you’re coming along by emailing: CulturalDiversity@cumbria.nhs.uk

Staff health and wellbeing - free advice from Validuim

July Newsletter

In this week's newsletter:

  • What Drives You? Whatever your motivation, it is important to have goals and desires to fulfil. Remember, the Validium service can provide emotional support if your drive becomes depleted or perhaps when your goals take an unexpected change in direction
  • Happiness: You can read Validium's information sheet ‘Happiness in Action’, available on vClub, for ’10 Simple (and free) Actions to Increase Joy’. Happiness gurus describe universal elements in the world that are free and abundant, and which can bring us moments of joy. These universal elements encompass several themes such as:
    • immersing yourself in nature
    • experiencing something bigger
    • real human connection
    • regular self-care
    • having an ‘attitude of gratitude’
  • Holidays: They should be a time for rest, relaxation, unwinding and, for some, trying something new. But what happens if they do not meet expectations? What happens if there are noisy neighbours, delayed flights, lost luggage, a legal dispute? Remember that Validium provides an international number that you can call for support if you need to speak to a counsellor while away or if you need to discuss a legal issue. Our team of lawyers can provide information and signposting to point you in the right direction or provide insight into consumer rights.
  • Fun in the sun: Have fun in the sun, but keep everyone safe from harmful UV rays.

    • Use a sunscreen with a minimum Sun Protection Factor (SPF) of 15, preferably higher, especially for young children - or keep them covered
    • Apply it at least every 2 hours, wherever the sun’s rays touch your skin - more regularly if you are swimming
    • If you’re in the sun for long periods, cover up and wear a hat. Take breaks in the shade
    • Remember to keep hydrated - a small cup of water every 15 minutes is recommended For more information read the Validium Summer Pack on vClub.

LSCB latest news

In this week's newsletter:

Working Together to Safeguard Children - The Department for Education has published (4 July 2018) a new Working Together 2018 (WT2018) that sets out new Safeguarding Arrangements for Local Authorities, their statutory partners and wider safeguarding agencies and bodies. 

FOR OUR STAFF FROM OUR STAFF 

 Letter of praise for the Community Rehabilitation Team

There was an article in the local newspaper praising the Community Rehabilitation Team in Hilltop Heights Carlisle. The team changed one patients life and provided the best care possible. The patient was very grateful towards the team for giving them a new chance at life. You can read the article here. 

LD and Autism assessment service raise cash for the Alzheimers Society

Our Learning Disability team and Cumbria Adult Autism Assessment service, took advantge of the NHS 70 tea party to raise funds for the Alzheimer’s Society.  

A total of £46.35 was raised -  Well done to all our lovely bakers, the cakes were delicious! 

Graduation congratulations

David Storm and the memory and later life team send their sincere congratulations to Paulina Carlyle, Louise Cuthbert and Tess Campbell- who have all graduated at University of Stirling completing their MSC in Dementia care.

David said: ” We are hugely proud of them in Memory & Later Life services for this amazing achievement.”

Well done all!

NHS70 charity rounders tournament - you're invited

Date: Sunday 5th August 2018, 12:00 noon

Venue: Whitehaven Cricket Club, Richmond Terrace, Whitehaven CA28 7QR

Mansion House Surgery, in conjunction with Active Cumbria are organising a NHS70 charity rounder’s tournament to celebrate this great institution and simultaneously raise money for the Great North Air Ambulance and West Cumbria Hospice at Home.

Each team can have up to 8 players and there will be an entry cost of £40 for each team which can be paid in cash or by cheque and addressed to Val Metcalf at Mansion House.

Teams can be made up of family and friends. We would welcome supporters to come along and watch, there will be raffles and prizes, plus lots of fun!!!

If you wish to enter a team pleaseemail to Val.Metcalf@gp-a82075.nhs.uk for an entry form.

We look forward to seeing you all there and if you have any queries please don’t hesitate to get in touch with us – Val Metcalf, 01946 693660 or by email Val.Metcalf@gp-a82075.nhs.uk or Richard Metcalf, 07824569613, richard.metcalf@cumbria.gov.uk

Summer wardrobe essentials for Men 

The Summer season means new style and we know hopping from website to website is the last thing you want during the summer months.

To help you out, we’ve handpicked the best summer products on the market and thrown them into a small blog - Summer Wardrobe Essentials for Men (with discounts!)

Our discounts are exclusive to Health Service Discounts members, it’s free to join and free to use. Sign up today

 

10 % off shopping at Iceland for NHS Staff

For the month of July, all NHS staff are entitled to 10% off their shopping at Iceland, simply present your badge at the till! 

Contact us

If you have any news or events to share, please contact the Communications & Engagement Team by 5pm Thursday to be included in the following week’s
Partnership News.

If your colleagues don’t have access to email please print this off and display
in an appropriate area.

You can contact us by:
Email: Communications.helpdesk@cumbria.nhs.uk
Phone: 01228 603890
Write to: Communications & Engagement Department,
Voreda, Portland Place, Penrith, Cumbria CA11 7QQ