Partnership News 13th December 2018

Partnership News is an internal email for staff within Cumbria Partnership and partner organisations

Partnership News

In this issue: News Vacancies Staff Training Events Staff News Contact Us

Thursday 13th December 2018

Welcome to Partnership News, the weekly newsletter produced by Cumbria Partnership NHS Foundation Trust in partnership with Cumbria County Council.

If you have any news that you would like to share with staff via Partnership News, contact the Communications Department by 5pm on Thursday to be included in the following week’s Partnership News.

Click here to read guidance on submitting information to Partnership News.



Top Stories

New staff website launches today!

Your new staff website for NCUH and CPFT is launching today! The website is much more user-friendly and modern with a helpful search facility. It can also be accessed on mobiles and when you’re off the network so you don’t need a Trust machine to access it.

The new site will automatically open in your browser as the current intranet does. Don’t worry if you’re in in a rush and just want to grab something from the intranet though, you will still be able to access the old sites at the top of the page but we would like to encourage you to get know the new site and have a look through. Content will be added as teams across the trusts join together so if your service or department doesn’t have a page yet this will be developed in due course.  

After you’ve seen the site please let us know what you think at

Future of Mental Health, Learning Disability and Child and Adolescent Mental Health Services. Your questions.

Last week we shared with you the update around the future of our mental health and learning disabiliy services in the county. Following this we've received a number of different queries from you and have collated some responses that try to cover your main concerns. 

We are very keen to continue to hear from staff and we would ask that you escalate your specific concerns through your line manager to feedback to the senior team.

Update on formally joining our North Cumbria and Cumbria Partnership Trusts

We wanted to ensure all staff are updated on the current plans and processes that are underway to formally join our organisations together, potentially from October 2019.

Early this year (May) we told you of the decision of the Boards of NCUH and CPFT to explore options for how we might join the two organisations together to further improve our integrated working across the communities we serve.  This is part of our long term ambitions for developing an Integrated Health & Care System. Over the past few months, a small team has been working with partners locally and our regulators nationally to look at options. 

A key stage of the process is the development of the Case for Change which we will be taking to both NCUH and CPFT boards to consider in December. Following consideration by the boards, it will be sent to our regulator NHS Improvement for review and feedback before we develop a Full Business Case in early 2019.  In the New Year we will be looking to involve staff from both organisations and governors from CPFT and will be talking to you about the potential change in more detail.  If our proposals are approved by both Boards and NHS Improvement we are expecting that a merger between the two organisations would take place in October 2019.  If you have any queries or questions please contact or


Our winter edition of Trust Talk is out now!

Our latest edition of Trust Talk is now out. In this winter themed edition you can read about our latest news and updates across both of our organisations including some of our new campaigns such as “No place like home”, our revamped membership campaign and special winter themed features.

Please help us to share Trust Talk, either on social media, by emailing it to your friends and colleagues or displaying printed copies within your service.

We’d love to know what you think of Trust Talk – please email with any feedback to help us keep improving.

Thank you to ALL our flu fighters!

So far our flu fighting team have vaccinated 58.6% of staff – so thank you to those of you have had your flu jab!

If you haven’t got around to getting your flu #jabdone yet - why not? We have lots of staff flu clinics available across the county and we can also come to you. Just get in touch with the flu team to arrange a date to suit you. If you’ve had your vaccine done via your GP please let us know too and we can update our records.

As a NHS professional it is your duty to protect your patients. You may be fit and healthy but you can still be a carrier of the flu virus and can pass this onto your vulnerable patients. Why risk it when you can help prevent it?

4000 hospital bed days lost to norovirus in Cumbria and the North East last winter

Health bosses have revealed that almost 4000 bed days were lost to norovirus between the months of November to January across the region. Of those 4000, there were nearly 1500 unoccupied bed days, which means beds that could have been used for patients were left empty due to the spread of the virus.

The remaining 2,500 bed days lost involve beds specifically occupied by patients who, on top of their original reason for admission, were also suffering with norovirus symptoms in the hospital setting. Winter bugs like these are unpleasant for patients, take up resource and bed space and slow down patient flow through the wider hospital system. 

As staff members, we have a key role in minimising the spread of norovirus in hospital and our communities through good hand hygeine. The message to friends and families who may want to visit patients in hospitals is to ‘visit responsibly’ and see our symptoms at home to prevent spreading the sickness and diarrhoea bug. Read more:

Overcoming loneliness and social isolation

With Christmas and New Year fast approaching, Bay Health and Care Partners would like to share some tips on how to overcome loneliness and social isolation during a time when it is easy to feel alone.

According to Age UK, more than 2 million people in England over the age of 75 live alone and more than a million older people say they go for over a month without speaking to a friend, neighbour or family member.

People can become socially isolated for a variety of reasons, such as getting older or weaker, no longer being the hub of their family, leaving the workplace, following the deaths of spouses and friends or through disability or illness. Find out more.

Funding boost for hospital arts programme

The Healing Arts programme at North Cumbria University Hospitals NHS Trust (NCUH) has been awarded over £26,000 from the Arts Council to develop and deliver a creative arts project for patients on the older adults and children’s wards, staff and families at the Cumberland Infirmary in Carlisle. 

The project will work in partnership with leading local arts and culture organisations Prism Arts and Tullie House Museum. It will involve puppetry, written word, music and dance projects to ensure that it offers something for everyone. Read the full story on NCUH website.

Latest News from Cumbria County Council 

Take a read of the latest news from Cumbria County Council. You can find out about winter campaigns, have your say on things going on in your area plus more.

North West Ambulance Service winter watch

Take a look at North West Ambulance Service winter watch - an overview of activity from the service during November.

Don't let fire ruin festive cheer this christmas

Christmas is a great time to get together with family and friends, and Cumbria Fire and Rescue Service is urging people to put fire safety at the top of their Christmas to-do list to help keep everyone safe. Read more at:

Useful updates 

Duty of Candour update

Clinical Governance Team applied for the Wave 7 Engaging for Improvement to undertake a 20 week improvement scheme on Duty of Candour to improve:

  • Improve the system – Ulysses.
  • Develop a training package.
  • Review the current Duty of Candour Policy and develop a joint organisation Policy.
  • Collect feedback from the users of the Ulysses system.

As part of this a joint organisation working group was established and this quickly identified that the overall project would go over the 20 week timescale, therefore the working group and applications developer are working together on a specific action plan to improve the recording of Duty of Candour across both organisations.

The working group are currently completing the action plan, which consists of:

  • Updating Ulysses, the system used to record Duty of Candour – to record all Duty of Candour templates within the incident.
  • Develop an E-Learning training package.
  • Review both organisations Duty of Candour processes to ensure that they were the same.
  • To create a dashboard to display Duty of Candour incidents.
  • Update Policy, Standard Operating Procedures.
  • Update staff intranet pages.

Both organisations will have a wider understanding of Duty or Candour and it’s applications with regard to incidents.A bespoke package of training, guidance including Policies and Standard Operating Procedures will be available 7 accessible to support staff when applying Duty of Candour. The Trust will have access to accurate data which will form part of the Trust’s Annual Report.

Changes to phone number: Requesting urgent or emergency ambulance transport for your patient

On Monday 3 December, North West Ambulance Service (NWAS) launched a new telephone number for healthcare professionals to request an ambulance for patients who need urgent or emergency transportation to hospital or between hospital sites.

Healthcare professional line: 0345 140 0144

This will replace the various existing local telephone numbers. However, existing numbers will automatically divert to the new number during the pilot to support patient safety. The healthcare professional line is not for use by members of the public. Healthcare professionals and the public can still call 999 in immediately life-threatening emergencies.

More details and resources for healthcare professionals are now available to download on the NWAS website – on the ‘Requesting ambulance transport for a patient’ page.

How to self-unlock your smartcard

We’ve introduced a way to be able to self-unlock your smartcard, reducing the time and effort it takes to restore access to key systems.

It’s easy to register to self-unlock:

  1. Log on with your Smartcard
  2. Click this link for the CIS Dashboard
  3. Go to ‘my profile’
  4. Under the ‘self-service’ subheading, look for the option to register
  5. You’ll be asked to choose four security questions, and four answers. Please don’t share these answers with anyone.
  6. Your profile will be updated to show that you are now registered.
  7. Save the web address given at the end of the process to your favourites - this will be required should you need to reset your password.

You need to register for this service before your smartcard is locked. You only have to register once.

If you have any questions about smartcards, please contact the IT helpdesk

Information on suspect emails

e-Health are currently receiving a large number of emails that claim users accounts have been hacked, the content is sexually suggestive in nature and a request to transfer money is included. These emails are not genuine and can be ignored.

The team filter a large amount of spam emails out before they arrive but, unfortunately, sometimes some get through.

If you receive the email please forward it to and then delete it from your inbox and empty your deleted items folder.

The Hospital Transfer Pathway (AKA The Red Bag)

Successful pilot leads to full roll out of the initiative

The initial pilot of the Hospital Transfer Pathway is now complete and its success means that it will be rolled out to all nursing homes in north Cumbria by the end of December 2018, and to residential homes by the end of March 2019.
During December ‘Red Bag’ circulation will increase, and will start to become a familiar part of a person’s care journey.  The ‘Red Bag’ contains standardised information about the resident’s general health, any existing medical conditions they have and medication they are taking, as well as highlighting the current health concern. This means that ambulance and hospital staff can determine the treatment a resident needs more effectively. The pathway is already in place in other parts of the UK.

Please note: This is NOT related to red bags which are used for patient records transfers.

If you have any further questions on this initiative please contact or click here for more information. All responses should be submitted by 19th December 2018.

Consultation on plan for Cumbria’s future health and wellbeing

The public are invited to have their say on a draft plan to improve the health and wellbeing of Cumbria over the next decade. The Joint Cumbria Health and Wellbeing Strategy 2019-2029 sets out how partners will work together to improve the health and wellbeing of the county’s residents and reduce health inequalities. The Health and Wellbeing Board are encouraging Cumbrian residents and organisations to review the plan and share their feedback at

JOIN Our Amazing People

Job of the week: Mental Health Nurse, Hadrian Unit

Exciting opportunity for a band 5 staff nurse to join the team on Hadrian Unit, Carlton Clinic #isthisyou

The ward supports adults who have an acute functional mental illness and require inpatient care. Patients receive care that respects their values, beliefs, personal relationships and provides physical & psychological safety #WeAreTheNHS

Events & Training

Suicide Alertness session

Monday 21 January 2019 | 9:15am (for 9:30am start) to 12:30pm |Penrith Community Fire Station, , Penrith CA10 2FA

Free events, open to anyone. The session will look at:

  • the facts and figures around suicide
  • look at why we should talk about suicide
  • look at what we can do to help prevent suicide
  • look at the 'signs' that someone may be having thoughts of suicide
  • look at why it is important to ask directly about suicidal thoughts
  • look at what resources are available  locally and nationally

To book a place please contact Amy Frith, Community Development Assistant, Public Health and Communities Team (Eden) at Cumbria County Council. Email: or call 01768 812660.

Cumbria Arts in Health Conversation

Save the date:  Thursday 17 January 2019

The University of Cumbria and Healing Arts of North Cumbria University Hospitals NHS Trust are hosting a day of conversations and workshops for Cumbrian practitioners working in the arts or health to:

  • Create a network of people from arts and health backgrounds to start to plan the way forward for arts in health in Cumbria
  • Develop our knowledge and understanding of the evidence for arts in health
  • Learn from the experiences of people who participate in art-based activities to support their health and wellbeing.

This event is open to all artists and health professionals who have an interest in arts in health.

University of Cumbria, Brampton Road, Carlisle, CA3 9AY, 9.00am – 4.30pm

Cost - £25 (including lunch) booking details will be published shortly. If you would like to reserve your place now please email Karen Jones, Development Manager, University of Cumbria on Please include your job title and place of work.

For any further queries, please contact Susie Tate, Healing Arts Coordinator on 07554478851.

Leading Healthcare Awards

You are invited to enter the Leading Healthcare Awards aim to celebrate some of the great work across health and care. The awards are purely digital and will be shared online through social media and a digital magazine on 6th March. There are eight categories to choose from and the entry deadline is on 11th January 2019. Find out more and enter.

Stakeholder Engagement Event: CQC Local System Review Action Plan / Joint Health and Wellbeing Strategy 2019 - 2029

All staff are invited to attend a series of stakeholder events are taking place which will focus on:

  • An update on the CQC local system review for Cumbria;
  • The proposed framework for the new Joint Health and Wellbeing Strategy 2019 – 2029.

Supported by HealthWatch Cumbria, Cumbria County Council and North Cumbria & Morecambe Bay CCGs will be holding a series of engagement events on the following days:

  • Thursday 13th December, 1:00 – 4:00pm Carlisle  - People First Conference Centre
  • Tuesday 8th January, 2:00 – 5:00pm Kendal – County Hall
  • Tuesday 15th January, 2:00 – 5:00pm Workington – Energus

To book your place or find out more contact 01228 226259

Health Records Training          

The Health Records Department offer training to all staff across the Trust. Training on offer over the coming months includes:

  • New training: Being Open Missing Records 
  • Health Records Keeping Standards 

We can come to you to provide this training.  For more information contact; &  

Sleep out in the field

Charity night in aid of Furness Homeless Support Group  onSaturday 9th February | BAE Club, Hawcoat Lane, Barrow | 8pm.

 The night will kick off with some music followed by camping out to raise money. Visit or contact Margaret Chadwick for more information.

Online donations can be made at:

For our staff from our staff 

Laura Henley, Health Care Assistant at Dane Garth, Barrow,  is doing a sponsored skydive through the Alzheimer's society to raise money for their charity. The target to raise is £430, which all goes straight from this page into the Alzheimer's society account. You can sponsor Laura at:

Christmas lunches

Penrith Hospital and Carleton Clinic

  • Wednesday 19th and Thursday 20th between 12pm and 2pm.
  • Main Course £7.00
  • Two Courses (Main with either Starter or Desert) £9.00
  • Three Courses £11.00
  • Festive Baguettes £3.00

Staff will receive a 20% Discount on prices shown. Staff Badges must be worn in order to receive the discounted price. 

No other meals will be available on the above dates, besides a small selection of filled sandwiches and jacket potatoes. Lunches do not need to be pre-booked, please just turn up on the day.

West Cumberland Hospital
Staff Christmas lunch at West Cumberland Hospital will be served on Wednesday 12 December and Thursday 13 December in the restaurant on Level 3.

There will be three sittings 11.30am, 12.30pm, 1.30pm (it is advisable to book a table on ext 24537) You can view the menu here.

Cumberland Infirmary
Christmas lunch at Cumberland Infirmary will be available Tuesday 18 December and Wednesday 19 December 2018 served from 11.30am – 2.00pm in the restaurant.

You can view the menu here.

Furness General Hospital and Westmorland General Hospital

  • Furness General Hospital: 17, 18, 19, 20 December 2018 at 12.00 - 2.00pm. Evening service will be available on the 19 December at 5.00pm. 
  • Westmorland General Hospital: 11, 12 ,13 December 2018 sittings will be available at 12.00pm and 1.00pm. 

Lunches will be available on a first come, first served basis and cost £7 for two courses. 

Lease Cars available for transfer 

Please see the latest cars available for lease, Whilst these cars are used they are not necessarily cheaper to lease than a new car, but it does offer the opportunity to join the Trusts car schemes for a shorter period of time (i.e. to the end of the existing contract). For more information or to obtain a quote for the lease car scheme and salary sacrifice car scheme please email Tony Bellingham and provide all the personal information requested at the top of the above link.

NHS Discounts

DW FREE Gym and Swim Passes: Carleton Clinic Friday 14th December  

DW Carlisle are visiting the staff canteen at Carleton Clinic on Friday 14th December from 11.00-2.00pm to offer staff free trial passes to use their facilities including:

  • Extensive group Exercise programme
  • Pool, steam room and Jacuzzi’s
  • Power plates and resistance equipment
  • On site DW sports store, café and Bare Kitchen.

If you would like to book a free pass, visit the DW team in the canteen or contact DW on 01228 633010 if you can’t make it on the day.

NHS staff a 10% discount at WH Smith stores this Christmas!

As a way of showing  appreciation to NHS Staff, WH Smith are offering 10% discount scheme  to all NHS staff over Christmas. This will run until 31/12/2018, and will commence in store from Tuesday 11th December.

NHS discount cards will be distributed to stores for all NHS staff. For a member of NHS staff to receive a card, they will need to verify their valid NHS staff card before recieving their discount card. To redeem the 10% discount at a manned till, WH Smith staff will scan the barcode on the back of the card. There will be instructions on the back of card for customers so they can also redeem on the shelf service tills. 

Any customer wishing to redeem the 10% discount will also need to show their valid NHS staff card at the time of purchase.

The 10% discount will apply to the majority of items in store, but there are a few exceptions where we cannot control the price, which are also detailed on the discount card. These exceptions include:

  • Newspapers & Magazines
  • Stickers & Collectables
  • Lottery
  • Gaming consoles
  • Stamps
  • Gift vouchers & day out vouchers
  • Phone Cards & eTop up cards
  • WH Smith Travel Insurance

We’ve updated our NHS discount list to show you exactly where you can make some great savings online

If you haven’t already registered, you can sign up here for free and start using the discounts straight away.



Contact us

If you have any news or events to share, please contact the Communications & Engagement Team by 5pm Thursday to be included in the following week’s
Partnership News.

If your colleagues don’t have access to email please print this off and display
in an appropriate area.

You can contact us by:
Phone: 01228 603890
Write to: Communications & Engagement Department,
Voreda, Portland Place, Penrith, Cumbria CA11 7QQ