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Our glimpse of brilliance this week is Zoe Toon, receptionist for memory and later life services at Garburn House, Westmorland General Hospital. A member of staff emailed us to say: “Zoe remembers names and greets people warmly, knowing who they are here to see, and if there’s a delay. Despite the pressure on rooms, she knows who is where and who she can move around to accommodate almost any request. She goes above and beyond to ensure that everyone’s needs are catered for, whether they are big or small; and she is always kind and caring in all her interactions. She always has a positive attitude and is professional and dependable. “All of this is done with a smile, without signs of stress to the public or colleagues, and whilst juggling a dozen requests. She handles difficult calls calmly and supports anxious patients with genuine empathy. Zoe embodies the Trust values in everything she does. I just think she’s fab and makes everybody’s job easier and better.” ✨


New West Cumberland Hospital to open this autumn

Trust-wide News New West Cumberland Hospital to open this autumn

The £90 million new West Cumberland Hospital is expected to open its doors to patients this autumn.

Charalampos feels at home in South Cumbria after moving from native Greece

Charalampos feels at home in South Cumbria after moving from native Greece

South Cumbria may be miles from Charalampos Louloudis' home of Thessaloniki, in Greece, but that hasn't stopped him feeling at home

Cumbria LSCB Online Procedures Manual Launch

From Our Children & Families Team Cumbria LSCB Online Procedures Manual Launch

Cumbria Local Safeguarding Children Board procedures update

Helen loves the hearts of South Cumbria

Helen loves the hearts of South Cumbria

Helen Fawcett enjoys the daily satisfaction of helping people in South Cumbria live with serious heart conditions

Internal major incident stood down

Trust-wide News Internal major incident stood down

But work continues to ease pressure on hospitals

Busy weekend for health services as partners in North Cumbria continue to work together

Trust-wide News Busy weekend for health services as partners in North Cumbria continue to work together

All health service partners working together to ease pressure in north Cumbria

Position in North Cumbria’s Hospitals shows signs of improvement

Trust-wide News Position in North Cumbria’s Hospitals shows signs of improvement

Staff across the Trust have been supporting the internal major incident in North Cumbria

Partners work together to address pressures in health system

Trust-wide News Partners work together to address pressures in health system

Latest update from NHS Cumbria Clinical Commissioning Group

North Cumbria Health Economy Responds to Growing Pressures

Trust-wide News North Cumbria Health Economy Responds to Growing Pressures

Members of the public are being urged to use emergency services appropriately

Congratulations to dietetic assistant Susan Hurrell

Congratulations to dietetic assistant Susan Hurrell

Susan has completed a professional course in Dementia and proactively spread her knowledge to other teams.