Computer Issues

Read the lastest position from North East Urgent & Emergency Care Network - PUBLIC URGED TO AVOID USING NHS SERVICES IF THEY HAVE MINOR ILLNESS OR AILMENTS 

Latest Update 14.00 15th May 2017

Our NHS Heroes ensure minimal disruption following cyber attack

The computer systems at Cumbria Partnership NHS Foundation Trust are now back up and running thanks to incredible dedication from our teams throughout the weekend.

Our eHealth teams worked around the clock over the weekend to ensure that the fix that had been applied on Friday following the attack was robustly tested and we were able to restart computers on Monday morning.

Our clinical teams operated under their business continuity plans which also proved robust and we are grateful for the public’s patience during this time as some things took a little longer than normal.

All of our services are now back up and running with minimal disruption. Unfortunately as a result of this a small number of clinics have had to be been rearranged. Our teams are still under pressure as they input the paper records from over the weekend so we continue to ask for the public’s patience.

Some services in other parts of the health system are still affected and we are working with partners to ensure that they are up and running safely as soon as possible.

Farouq Din, interim Associate Director of eHealth said:

“I cannot express the gratitude enough to the teams who worked tirelessly to ensure we could start up again on Monday morning. The partnership working across the Cumbrian health system was fabulous and while in some organisations they are not yet up and running we are all working together to ensure minimal disruption for patients.

“CPFT had applied the server update in accordance with guidance and we are confident that this was one of the reasons that the virus was easily contained for our Trust. Out of our 180 servers only three were affected.

“The Trust is confident that we are fully protected against the Ransomware virus and any new variant of that virus and all patient information was protected.“

Clare Parker, Director of Quality and Nursing, said:

“The response from staff to this issue has been incredible. They all understood the seriousness of the issue and without hesitation implemented their business continuity plans. “This included reverting back to pen and paper in many cases. The way they carried on calmly in every area was a testament to their dedication to our patients. I am extremely proud of the way our staff handled this incident.

“We will now be setting up a recovery management team to ensure all lessons are learned and shared and that all systems across the county are running as expected.”

The three servers that were affected at CPFT held what is known as non-critical information and did not contain any patient data. We have found no evidence of patient data being lost and there has been no major damage other than the need to have our systems down for a 48hr period. 

Only a small number of PCs & desktops were infected on CPFT sites. These have now all been isolated and are being reformatted.

Our NHS partners are also working to recover their systems so please be mindful that they may also be experiencing some disruption. 

Latest Update 16:15 14th May 2017

Back up and running

Following the international cyber-attack the Trust is now able to use computers and our systems are back up and running.   We have advised our staff that they can now use their laptop and desktop devices.  Our record keeping and e-mail systems are working as normal.  We are grateful for everyone's prompt action and for keeping going while we have acted to get you back up and running.  

As a result of us being well prepared and taking prompt action we have been able to minimise the issue and protect our services.  We have found no evidence of patient data being lost and there has been no major damage other than the need to have our systems down for a 48hr period.  We have worked since the incident to carefully check our computers and systems thoroughly.   We are currently planning to be providing services as usual on Monday with minimal disruption.

We would like to thank all of our staff who have worked round the clock tirelessly to ensure our patients are safe to get things up and running again.

Key advice we are giving to our staff;

Remember your Information Governance training and if you suspect a problem act swiftly to turn your device off and disconnect it.

When you start your device if your computer asks you to update, say yes and restart.

Because of our protection systems we are not expecting our computer devices to be infected, however, if you suspect this switch it off, unplug the network cable and report immediately to our service desk which is opened this afternoon until 6pm and from 8am tomorrow morning.  Please be mindful that the service desk is busy so please only call with critical problems.

As we have had a period of time using paper record keeping, please consider this when making decisions for patient care.  Our managers will be arranging for manual records to be updated on electronic systems in due course so please keep these securely for reference if needed until this is completed.

Our NHS partners are also working to recover their systems so please be mindful that they may also be experiencing some disruption.  

Following the international cyber-attack the Trust is now able to use computers and our systems are back up and running. 

Latest Update for CPFT staff 15.00 14th May 2017

We are getting our computers back up and running, and you can now switch on your laptops and desktops.

If your computer asks you to update, say yes and restart.

We are not expecting PCs to be infected however in the unlikely event that it is switch it off, unplug the network cable and report immediately to the servicedesk which has opened this afternoon and will be open until 6pm or from 8am tomorrow morning.  Please be mindful that the service desk is very busy so please only call with critical problems.

You will be able to access most clinical systems and e-mail.

E-mails and the internet are working but incoming attachments will not be received as a precautionary measure.

The S: and Y: drives are also not yet enabled as precautionary measure. Access to Y & S drive was enabled on Monday at 9am.

Printers are working but please switch them off and back on again.

Please be mindful that we have had a period of time on paper and please consider this when making decisions on patient care and ensure all paper records are secure. 

Managers will be arranging for manual records to be updated on electronic systems – be mindful of this transition and check manual records switch from electronic to paper. 

Be aware that health partners outside our may have different arrangements, please check their latest position.

We are grateful for everyone's prompt action and for keeping going while we get you back up and running.  

**************************************************************************************************************************************************************************************************

Latest Update from CPFT 19.00 13th May 2017

​Computers still unavailable but we are aiming to get back up and running as soon as possible

The computers at Cumbria Partnership NHS Foundation Trust are still unavailable and staff are still operating services as usual safely in business continuity mode.

The Trust identifed a virus on two of our non essential servers at lunchtime yesterday and took immediate action to close down all other servers as a precaution.

As a result of this early action we have been able to minimise the issue.  No patient data has been lost and there has been no risk to the systems other than clinical downtime.

A fix has been successfully applied and a process for getting back up and running will start tomorrow.

We hope to be operating business as usual on Monday with minimal disruption.

Staff should report to work as usual but wait until advised by their line manager to switch on their computer as this is being carefully co-ordinated.

We would like to thank all of our staff who have worked round the clock tirelessly to ensure our patients are safe and to get computers up and running again.

****************************************************************************************************************************************************************************************

Latest Update from CPFT 9.50am 13th May 2017

Cumbria Partnership NHS Foundation Trust has been affected by the virus which hit a number of NHS Trusts across the Country.

All computer systems were shut down yesterday and we are operating robust business continuity plans that are in place for any unexpected circumstances like these. All patients are being safely cared for and we are working to resolve the issue as soon as possible.

In the meantime we are advising all of our staff not to turn on their computers or laptops unless advised by their manager or Trust SMS even if they have laptops at home.

If you are having difficulties contacting switchboard at Carleton Clinic, please contact 01228 608981.

During this time we ask the public for their help by using NHS services wisely. Please consider accessing pharmacies for advice, the self care forum or downloading the NHSChild health app.

Please only use A&E for real emergencies.

Please see further updates on NHS Digital here: https://www.digital.nhs.uk/article/1491/Statement-on-reported-NHS-cyber-attack 

All media enquiries to Kath Hughes on 07826892442