CQC publish results of patient experience survey

Amendment to news release sent Wednesday 28th October.

Last week, Cumbria Partnership NHS Foundation Trust issued a press release about the results of the Care Quality Commission’s annual survey of mental health services. We compared our results from this year with last year, but unfortunately, the figures labelled as 2014 on the CQC website were actually from 2013. Our press release mistakenly compared the 2015 figures with those from 2013, which showed some significant improvements. However, now we have compared the 2015 results to the correct 2014 figures, we can report that the results show no change from last year.  

The correct results can be found here: http://www.nhssurveys.org/Filestore/documents/MH15_RNN.pdf

The Care Quality Commission (CQC) have published results of their annual survey of mental health services provided by Cumbria Partnership NHS Foundation Trust. At the start of 2015, a survey was sent to 850 people who used Community Mental Health Services, asking them about their experiences of the care and support they receive. 247 people responded and the results show that the Trust is performing in line with the national average.

Nichola Sanderson, Associate Director of Nursing for Cumbria Partnership NHS Foundation Trust said: “We are very keen that the voice of the service user and carer is listened to at every opportunity and the community mental health survey is a really important part of us understanding and listening to the their views.  We are pleased that we are performing in line with national standards, and have made some significant improvements to patient experience in the past year.  For example we have implemented clearer pathways for patients who require urgent mental healthcare to ensure that they can access support sooner in which we have involved carers and service users to ensure we are meeting the needs of all.  We have also launched our carer’s strategy this year. However, there is much more to do and we are working to develop our services so that they are more focussed on supporting people with mental health problems to recover and living as independently as possible.”

The survey asks service users about whether they felt they were treated with dignity and respect and whether they felt involved in decisions about their care. Across England over 13,000 people have been surveyed to assess patient experience on a local and national level.