CQC inspection for Furness CMHT team

...during the CQC inspection staff were praised for their professionalism and continued high standards. Some of the comments from inspectors included:

  • Staff had a thorough understanding of the needs of the people they supported. This included the presenting symptoms of various mental disorders as well as the spectrum of treatment options. Staff were holistic in their approach and demonstrated an awareness of the social determinants of mental ill-health.
  • Key information about risk was being shared appropriately, thus ensuring patients were provided with safe, coordinated care. Staff described good working relationships with other services. These positive relationships were seen as essential in ensuring safe and effective care during patient transition between services.
  • There were suitable arrangements in place to support staff and most of the staff said they were well supported by the team and their managers.

Inspectors found that action was required in relation to record keeping. Staff explained that timely access to patient records is sometimes an issue for them.

The Trust is aware that patient records and timely access to them is an issue for many teams across the organisation which is why we have made significant investment into an electronic patient records programme called RiO. The CMHT in Furness is currently undergoing a process to map out the best way to implement RiO with the intent of the programme going live for the CMHT team this winter.

The full report can be accessed here CQC Report