National recognition for Penrith Health Care Assistant

A Community Health Care Assistant from the Penrith District Nursing Team has been shortlisted for a national award.

Lydia Jackson, who works for Cumbria Partnership NHS Foundation Trust, was nominated for the Kate Granger Award for the outstanding care she delivers to all her patients.  Described by one of her senior colleagues as “a shining beacon who embodies all that is good in the NHS”, Lydia wholeheartedly embraces and reflects the Partnership Trust’s four key values - kindness, fairness, ambition and spirit.

Lydia started her career in an inpatient ward after leaving school. She said “I got the opportunity to move to the district nursing team almost 5 years ago and I have loved it ever since. I feel very honoured to have been shortlisted for this award – it’s quite overwhelming really!”  

Her line manager, Linda Graham, said “Lydia delivers care with compassion and kindness, the qualities she also brings out in others. Through her compassion and excellent interpersonal skills, she has been able to build therapeutic relationships with patients who are very independent and have not always responded well to other staff given their conditions and difficult circumstances”.

As well as working full time, Lydia is also undertaking further study as she would like to be a registered nurse in the future. Linda added “I support her wholeheartedly and would love to see her achieve this as she will be an outstanding nurse – someone I would want to look after me or my relatives if needed!”

In a thank you letter sent to the district nursing team, this patient was full of praise. “Lydia is like a breath of fresh air. She is so kind and considerate towards myself and my husband. Nothing was too much trouble – she always took time to explain what she was doing and provide answers to my questions. She also has a wonderful sense of humour and every time we saw her, she managed to lift our spirits which no doubt played a part in my recovery.”

Senior Community Nurse Tracy Wharton supports the nomination “It’s not unusual for patients to remark upon how professional, helpful and cheerful Lydia’s visits have been. With her friendly disposition and ability to intuitively know how to approach their needs, she makes her patients feel like they are the only one that matters and takes their views seriously.”  

Team Lead for Eden District Nursing, Linda Graham added “To be shortlisted for this award is a testament to the outstanding contribution she makes in her work place, to her patients’ lives and is the recognition she deserves in her role as a compassionate, caring member of our team.”

From 98 entries, the judging panel shortlisted just 18 across three categories – individual, team and organisation. The overall winner in each category will be selected by Dr Kate Granger – an NHS doctor and terminally ill cancer patient who started the national #HelloMyNameIs… campaign to encourage more compassionate care. The winners will be announced at the Health and Innovation Care Expo at Manchester in September.