Waterloo Surgery, Millom rated outstanding by CQC

Waterloo Surgery in Millom has received an overall rating of outstanding this week following an announced Care Quality Commission (CQC) inspection in September.  

Alison Redshaw, Waterloo House Practice Manager said: 

“We are very pleased with our CQC rating, the GPs and staff within the practice have worked extremely hard, working together to meet challenges and providing innovate services to ensure we meet the needs of our patients. We have adopted different ways of delivering services, working in partnership with our health colleagues and community to ensure we develop an integrated approach. I am very proud of everyone involved.”

The report acknowledges the positive impact of the Millom Alliance partnership on local people and the wider health system.  It also recognises how the success of this unique care model has been shared nationally. Dr John Howarth, Director of Service Improvement and Interim Deputy CEO, CPFT, added: 

“We are delighted that the hard work in Millom has paid off and been recognised by the CQC. By forming a unique partnership between health organisations and working with the community we’ve seen real improvements to patient care and the health of local people. The outstanding rating from the CQC gives us further evidence that our innovative partnership model should be considered in other communities across the country.”

Dr Richard Walker, GP & Integrated Care Community Clinical Lead, said:

“When the NHS is facing so many challenges this is an example of what can be achieved locally when a community comes together. Only a handful of GP surgeries nationally have been rated as outstanding by the CQC, and it is testament to the dedication and hard work of everyone involved in the Millom Alliance.

“This model has been discussed at the highest level of the CQC as an example of good practice and Professor Steve Field, Chief Inspector of General Practice is planning to visit personally to meet us. I hope we can now build on this, and with the promise of new premises, continue to develop health care services for our patients in the Millom area.”

The full report is available on the CQC website: http://www.cqc.org.uk/location/1-1413672756