First Step

  

 

We all feel low or worry from time to time and usually these feelings fade away on their own. But when they just won’t go away or start to interfere with your day-to-day life, First Step can help you get back on track.

First Step is part of Cumbria Partnership NHS Foundation Trust and provides free, talking therapies to adults (18+) in Cumbria. First Step can help with a range of common mental health problems including mild to moderate depression, anxiety disorders (such as chronic worry, panic attacks, health anxiety and obsessions), mild bulimia, anger or sleep problems.

Our practitioners will listen to your experience and work with you to understand how you have been feeling. Together we will decide what sort of help might work best for you.

Talking treatments (the commons ones being cognitive behavioural therapy and counselling) are designed to help you to understand and change your ways of thinking, feeling and acting which can then help you to do the things you want to do and live a more satisfying life.

We work primarily within working hours, Monday – Friday 9am – 5pm, however we do have some slightly earlier or later sessions available. Please discuss this at your telephone assessment if this will be beneficial to you. We see people at a variety of venues, GP surgeries or central community venues.

We work within standard NHS confidentiality guidelines. This means that we will keep notes on your sessions, but we would only share relevant information with others involved in your care, such as your GP. We would only break confidentiality if we felt that there was a risk to you or to someone else.

 

There are three main ways to access help from First Step

1. Via your GP

If you think we can help, ask your GP if they think First Step is right for you. If they agree, they will refer you to us and provide you with our telephone number so that you can book an initial telephone appointment with one of our practitioners. Going through your GP means that they can decide what help will be most useful and they can also share important information with us in the referral letter.

We will then send you a pack of brief questionnaires to help us understand your problems and collect the information we need when we speak to you. One of our practitioners will discuss your problems with you and decide with you what kind of help might be useful.

 

2. Via online self- referral

This link takes you to a short form that will take between 5 and 10 minutes to complete. It will ask about your problems and what you would hope to be different, this helps us to direct you to the most helpful type of treatment.

Once you complete the form, you will be asked to complete a ‘captcha’ (internet security measure) to ensure that the referral is from a real person. Once the form is submitted, it will be reviewed by a First Step clinician. Once the form has been submitted online please allow 3 working days then ring 0300 123 9122 during normal working hours to book a telephone assessment appointment.

Feel free to ask a friend or family member to help you with complete the form if you think this might be useful. If you are struggling to complete the form then please speak to your GP and they can refer your directly also.

Click here to open the referral form

 

3. Via telephone self-referral

Adults who live in Cumbria can also refer themselves to First Step by telephoning 0300 123 9122 within office hours. Our staff will collect some basic information and arrange for a practitioner to phone you back. The practitioner will discuss your problems with you and decide with you what kind of help might be useful. If you feel that you require urgent help, please contact your GP for a fuller assessment and discussion around the wider help available.

 

What our patients say about this service:

At first I was apprehensive, but once I went I slowly started to feel better. I think others would benefit from this.

 

"This was a very positive experience I was very worried about talking about how I felt but from the outset I found the therapist so easy to talk to.  I am amazed by the transformation that I have made, and feel certain that I can maintain this progress.  I learnt so much about myself and understand how and why I put myself under so much pressure.  I would really recommend this service to anyone it has been fantastic.  Thank you so much for making my life enjoyable again"

Help in a crisis

How to get help for yourself or a loved one during a mental health crisis.


Mental wellbeing advice following the Manchester Arena attack

From Our Mental Health Team Mental wellbeing advice following the Manchester Arena attack

This guidance is aimed at anyone exposed to the Manchester Arena attack which took place on 22 May 2017.

Lindsay takes Cumbrian skills to Burma

From Our Specialist Services Team Lindsay takes Cumbrian skills to Burma

Therapist from Cumbria has recently returned from a trip to Burma where she has been training local therapists

Fund Raising for Acorn Unit

From Our Mental Health Team Fund Raising for Acorn Unit

£600 raised to buy garden tables and benches

Cumbria Headache Forum

From Our Specialist Services Team Cumbria Headache Forum

The following of Cumbria Headache Forum is growing

Help for Heroes volunteers learn about support for military veterans in Cumbria – with Cake!

Help for Heroes volunteers learn about support for military veterans in Cumbria – with Cake!

Bake for Heroes event gives student chance to talk about mental health

Better support for those who are in mental health crisis

From Our Mental Health Team Better support for those who are in mental health crisis

A pilot scheme that helps get the right support quickly for those in mental health crisis in Cumbria is underway.

Suicide Prevention Conference

From Our Mental Health Team Suicide Prevention Conference

200 delegates attend the Suicide Prevention Conference

Results published for NHS National Staff Survey

Results published for NHS National Staff Survey

The results of the NHS National Staff Survey 2016 have been published for Cumbria Partnership NHS Foundation Trust

Cumbrian Mental Health Nurse first to receive national recognition

From Our Mental Health Team Cumbrian Mental Health Nurse first to receive national recognition

Thomas Kearney, CPFT Mental Health Practitioner, has been credited by The Royal College of Nursing

The Care Quality Commission announce improved rating for Trust’s Edenwood unit

From Our Mental Health Team The Care Quality Commission announce improved rating for Trust’s Edenwood unit

Edenwood unit has been recognised for a number of improvements in its latest inspection

New Non Executive Directors appointed

New Non Executive Directors appointed

Two new Non Executive Directors have been appointed to Cumbria Partnership NHS Foundation Trust

Reading Well to improve your mental wellbeing

From Our Mental Health Team Reading Well to improve your mental wellbeing

Reading Well books are now available in libraries across Cumbria

Out of hospital team helps more patients recover at home… twice as fast

Out of hospital team helps more patients recover at home… twice as fast

People using the service recover twice as fast as those in hospital

Specialist dentistry opens wider to health professionals who use the service

From Our Specialist Services Team Specialist dentistry opens wider to health professionals who use the service

Dentists from across the county joined the Specialist Dentistry team to share knowledge and see inside the Specialist Dental Service

First Step support service among country’s best

From Our Mental Health Team First Step support service among country’s best

First Step has become one of the most successful Mental Health services in the country

Cumbria Partnership mark World Suicide Prevention Day

Cumbria Partnership mark World Suicide Prevention Day

Mental Health providers working to reduce the risk of suicide and self harm

‘Extra special’ recognition for Carlisle Speech and Language Therapist

‘Extra special’ recognition for Carlisle Speech and Language Therapist

Sarah Linnard, Speech & Language Therapist for CPFT, receives national recognition at Kate Granger Awards

Bay Health & Care Partners pledge bright future for health across Morecambe Bay

Bay Health & Care Partners pledge bright future for health across Morecambe Bay

Better Care Together teams will work even more closely in the future

Trust Talk showcases the hard work of CPFT staff

Trust Talk showcases the hard work of CPFT staff

The latest issue of Trust Talk has been published

Kentmere Ward Update:  Drop in session well attended

Kentmere Ward Update:  Drop in session well attended

Healthwatch Cumbria facilitated a session to listen to the views of the community.

Trust Supports Armed Forces Day

From Our Mental Health Team Trust Supports Armed Forces Day

Armed Forces Day is being celebrated across the county, find out what events are on and the services on offer to support Military Veterans

Have your say on the future of mental health inpatient provision

From Our Mental Health Team Have your say on the future of mental health inpatient provision

Option appraisal workshops are being held across the county prior to the mental health consultation taking place later in the year

Kentmere Unit Update:  Healthwatch Cumbria help Trust listen to the community

Kentmere Unit Update:  Healthwatch Cumbria help Trust listen to the community

Healthwatch Cumbria is hosting a drop in event following concerns about the Kentmere Unit.

CEO of the Royal College of Speech & Language Therapists comes to Cumbria

From Our Specialist Services Team CEO of the Royal College of Speech & Language Therapists comes to Cumbria

Speech & Language Therapists come together to hear about driving the profession forward in Cumbria

Kentmere Unit closure decision delayed

Kentmere Unit closure decision delayed

The decision to temporarily close the Kentmere Unit at Westmorland General Hospital has been delayed, pending further assessment.

Mental health practitioner swaps books for boots

From Our Mental Health Team Mental health practitioner swaps books for boots

Mental health practitioner Nicky Lavery steps into the shoes of military veterans to help evolve First Step services.

Health advice this bank holiday weekend

Health advice this bank holiday weekend

Use the right NHS service advice and plan ahead for the bank holiday

THINK! Why A&E?

Trust-wide News THINK! Why A&E?

It is important to make the most of the range of NHS services available to you and choose the right health service for your health needs.

Support to live well after cancer.

From Our Specialist Services Team Support to live well after cancer.

A free course that helps support those who have beaten cancer to return to ‘normal’ is being held in Carlisle in May.

‘Choose South Cumbria’ shortlisted for prestigious national health award

‘Choose South Cumbria’ shortlisted for prestigious national health award

The campaign has been shortlisted for the Health Service Journal (HSJ) Strategic recruitment award

Carlisle Dental Student named the best in the UK

From Our Specialist Services Team Carlisle Dental Student named the best in the UK

James McParlane has won the grand final of the Royal College of Surgeons of Edinburgh’s Dental Skills competition

Autism Awareness Week

From Our Specialist Services Team Autism Awareness Week

Adult Autism Diagnostic service enters it's third year

CQC report highlights caring services, good practice and improvements required at CPFT

CQC report highlights caring services, good practice and improvements required at CPFT

The Care Quality Commission have released their report following the inspection last November.

More awards for Trust’s mental health units

More awards for Trust’s mental health units

The Kentmere ward at the Westmorland General Hospital has been awarded the Full Monty award from the organisation Star Wards

Support for #TimeToChange

From Our Mental Health Team Support for #TimeToChange

The Communications Team decided to show their support for the national Time to Talk campaign

Staff report improvement in recommending CPFT as a place to work or receive care

Staff report improvement in recommending CPFT as a place to work or receive care

Staff at are reporting a significant improvement in recommending the organisation as a place to work

Dream placement students have been inspired by the NHS

Dream placement students have been inspired by the NHS

Tree Cumbrian students who have been on a ‘dream placement’ at Trust for the past week have told managers they have been inpsired

Cumbrian students have Dream Placement at NHS Trust

Cumbrian students have Dream Placement at NHS Trust

Three students get dream opportunity to get experience at CPFT

A free Living Well with and beyond Cancer Event

A free Living Well with and beyond Cancer Event

Barrow event for those living with and beyond cancer after treatment

Come along to our Consultant Open Day

Trust-wide News Come along to our Consultant Open Day

We are delighted to be hosting a Consultant Open Day on Friday 22nd April at the Rheged Centre in Penrith

Using Disney as a therapy technique

Using Disney as a therapy technique

Disney characters used as a technique to help children express their feelings.

Local crafts women has donated £200 to Penrith Hospital

Local crafts women has donated £200 to Penrith Hospital

Samantha Podda of Penrith Crafts has raffled off her hand-crocheted reindeer hat and donated the money to Penrith Hospital.

Volunteer retires after giving almost 30 years of her time to Stroke Scheme

From Our Community Health Team Volunteer retires after giving almost 30 years of her time to Stroke Scheme

Judy Hall from Whitehaven is leaving her voluntary role of working with stroke patients after around 30 years of service.

Vanguard recognition for Millom Model

Vanguard recognition for Millom Model

The national director in charge of overseeing new models of care within the NHS has expressed how excited she is about the work in Millom.

National commendation for the Trust’s Medical Education Team

National commendation for the Trust’s Medical Education Team

The trusts Medical Education Team will receive national commendation for their project called the Medical Education Reviewers (MER) process.

Lower limb exercise class gives patient’s their lives back

From Our Community Health Team Lower limb exercise class gives patient’s their lives back

Six week lower limb exercise programme helps patients recover from injuries and operations.

Walking aids champion goes the extra mile!

From Our Community Health Team Walking aids champion goes the extra mile!

Walking Aid Champions have been successful at Rosecroft care home in Workington.

Flooding update from Cumbria Partnership NHS Foundation Trust

Flooding update from Cumbria Partnership NHS Foundation Trust

Spirit is one of our values and we have been overwhelmed by just how much we have had from our staff throughout this incident

Services delivered by Cumbria Partnership NHS Foundation Trust set to resume

Trust-wide News Services delivered by Cumbria Partnership NHS Foundation Trust set to resume

Services delivered by Cumbria Partnership NHS Foundation Trust resuming tomorrow (Wednesday)

Cumbria Floods latest information from your NHS

Cumbria Floods latest information from your NHS

NHS England has released the following media statement on behalf of all NHS organisations in Cumbria:

Patients ‘felt safe all day’ during last week’s flood at Dane Garth

Patients ‘felt safe all day’ during last week’s flood at Dane Garth

Patients who were on the mental health inpatient unit at Furness General unit when it flooded last week have shared their experiences

Cumbria joins the fight to prevent pressure ulcers

Cumbria joins the fight to prevent pressure ulcers

Pressure ulcers – sometimes known as bedsores or pressure sores – are an injury that develops when extra pressure disrupts the flow of blood

CPFT support Antibiotic Awareness week

CPFT support Antibiotic Awareness week

Increasing antibiotic resistance is one of the greatest challenges in medicine

Get involved in shaping future healthcare services in West, North and East Cumbria

Get involved in shaping future healthcare services in West, North and East Cumbria

The Success Regime Programme in West, North and East Cumbria wants to hear from you

CQC publish results of patient experience survey

CQC publish results of patient experience survey

Care Quality Commission’s annual survey of mental health services

OT Week: A day in the life of an Occupational Therapist

OT Week: A day in the life of an Occupational Therapist

A day in the life of an Occupational Therapist working with patients with complex mental health

Patients encouraged to feedback to the CQC

Patients encouraged to feedback to the CQC

Comments boxes being delivered to services

Specialist Dentistry Services restores confidence in its patient

From Our Specialist Services Team Specialist Dentistry Services restores confidence in its patient

Georgina Saunders Dental Student in Specialist Dentistry is recognised for her great work

Supporting our nurses with revalidation

Supporting our nurses with revalidation

Every three years, nurses will need to meet a range of requirements and provide evidence to demonstrat they practise safely and effectively.