Speak Out Safely

Cumbria Partnership NHS Foundation Trust fully supports the principles set out in the Nursing Times Speak Out Safely campaign.

We have made a commitment to our staff that their concerns will be addressed in an open and transparent way and that they don't need to worry that they will be treated differently because of it.

That's why we have signed up to the Speak Out Safely campaign aimed at ensuring NHS staff can raise any concerns they may have about patient safety without fear of reprisals.

We publicly pledged our commitment to the principles underpinning the ‘Speak Out Safely' campaign, which was launched in the wake of the Francis report into events at Mid Staffordshire Hospitals.

Clare Parker, Director of Quality & Nursing, said: “Quality and Safety is at the heart of everything we do and is one of our core organisational principles. I know that our staff are our best resource to spot when something isn't right or when patients aren't receiving the standard of care they deserve. It's therefore essential that staff feel able and safe to raise any concerns they might have.

“We are proud to be supporting this very worthwhile campaign which reinforces our total commitment to making sure everyone working for the Trust feels safe, supported and able to speak up if they have any concerns about standards of care.  We support a culture of learning not blaming so that staff will not suffer any detrimental treatment if they come forward with concerns about the quality and safety of patient care.

“I appeal to all our staff to speak out and to spread the message that everyone in the Trust has a responsibility to raise any concerns they may have if they believe that the level of care falls short of what patients deserve.”

Our pledge

This Trust supports the Nursing Times Speak Out Safely campaign. This means we encourage any staff member who has a genuine patient safety concern to raise this within the organisation at the earliest opportunity.

Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.

We promise that where staff identify a genuine patient safety concern, we shall not treat them with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.

It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes. Your concerns will be dealt with in an open and supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely.

Click here for more details about the campaign on the Nursing Times website.