Accessing an Interpreter

The Trust is committed to ensuring equality for people who don't speak English as their first language, or who may prefer information in other formats. The staff involved in your care can arrange for an interpreter in any language, including British Sign Language.

If you require written communication, including any of our publications, to be translated into another language or format, such as Braille, large print or audio, contact:

The Communications Department 
Trust Headquarters
Voreda
Portland Place
Penrith
CA1 3SX
Telephone: 01228 603890
Email: communications.helpdesk@cumbria.nhs.uk

Access to Interpreters

It is the responsibility of each service to identify when an interpreter would benefit the service user, for information on accessing the interpreter service click here.

If you have any complaints, comments or issues with the access to interpreters services please contact the Patient Experience Team on 01228 602126.

Applied Language Solutions

For a copy of the 'Little Orange Book, Your Guide to Ordering a Language Service' click here.

Key Phone Numbers

  • Face to face interpreting: contact Applied Language Solutions on 0800 231 6247
  • Over the phone interpreting: Language Line is accessible 24 hours per day, 7 days a week on 01228 603010
  • Sign Language interpreting: contact Cumbria DeafVision on 01228 210205