What the Care Quality Commission (CQC) say

The information provided for the Care Quality Commission relates to the regulated activities and locations that the Trust are registered to provided with the CQC. 

In Autumn 2017 the Care Quality Commission (CQC) carried out an inspection on six of our core services. The CQC is the regulator of health and social care services in England and they carry out inspections as part of their routine duties to ensure that providers are meeting essential standards of quality and safety. 

The CQC provide a rating on a four-point scale: outstanding, good, requires improvement or inadequate.

Overall, the CQC rated CPFT as ‘Requires Improvement’.

The Trust was assessed on the following five areas, which were each given a separate rating: 

Are services safe?    Requires Improvement
Are services effective?  Requires Improvement
Are services caring?     Good
Are services responsive? Requires Improvement
Are services well-led?  Requires Improvement

During their inspection, the CQC received lots of positive feedback from people who use our services and their families, and they highlighted some areas of good practice within the Trust. In particular the attitude of staff was praised and the Trust received an overall rating of Good for providing caring services with two services being rated as Outstanding for their care provided to patients in Cumbria.

There are also lots of initiatives taking place which have had a positive impact on patient outcomes, additonally the CQC have provided a list of actions that must be taken to improve services and the way the Trust operates.

The full findings from the inspection can be found online at https://www.cqc.org.uk/. 

If you have any questions please contact our Quality, Safety and Safeguarding Team 01228 608385.