What the Care Quality Commission (CQC) say
The information provided for the Care Quality Commission relates to the regulated activities and locations that the Trust are registered to provided with the CQC.
In November 2015 the Care Quality Commission (CQC) carried out a comprehensive inspection of our services across several days. The CQC is the regulator of health and social care services in England. The comprehensive inspection is part of their routine duties to ensure that providers are meeting essential standards of quality and safety.
The CQC provide a rating on a four-point scale: outstanding, good, requires improvement or inadequate.
Overall, the CQC rated CPFT as ‘Requires Improvement’.
The Trust was assessed on the following five areas, which were each given a separate rating:
|Are services safe?||Requires Improvement|
|Are services effective?||Requires Improvement|
|Are services caring?||Good|
|Are services responsive?||Requires Improvement|
|Are services well-led?||Requires Improvement|
During their inspection, the CQC received lots of positive feedback from people who use our services and their families, and they highlighted some areas of good practice within the Trust. In particular the attitude of staff was praised and the Trust received a rating of Good for providing caring services. There are also lots of initiatives taking place which have had a positive impact on patient outcomes. The CQC have provided a list of actions that must be taken to improve services and the way the Trust operates.
You can see the current work the Trust is doing to address these issues on our action log, which shows what actions we are taking and our current progress to improve services.
The full findings from the inspection can be found online at https://www.cqc.org.uk/.
If you have any questions please contact our Quality, Safety and Safeguarding Team 01228 608385.