Staff Friends & Family Test

Currently patients can leave feedback to the friends and family question by

  • Completing the appropriate questionnaire
  • Completing the friends and family SAE card
  • Via the Trust’s website 

542 patients answered the friends and family question in October; from those the following feedback was received:

  • 100% of those who accessed Children and Family services said they were either extremely likely or likely to recommend the service to family and friends
  • 100% of patients who accessed Learning Disabilities services said that they were extremely likely or likely to recommend the ward to friends and family
  • 100% of patients who accessed Pulmonary Rehab services said they were extremely likely or likely to recommend the service to friends and family
  • 97% of patients who accessed a service in the community stated that they were extremely likely or likely to recommend the service to friends and family
  • 95% of inpatients said that they were extremely likely or likely to recommend the ward to friends and family
  • 95% of patients who accessed Specialist Dental Services said that they were extremely likely or likely to recommend the ward to friends and family
  • 67% of patients who accessed the Community Mental Health Service said that they were extremely likely or likely to recommend the ward to friends and family

Comment received to support the response of extremely likely and likely

  • The service is very targeted, personalized and the staff very helpful and patient.
  • The nurses were extremely helpful, explained everything well and put us at ease immediately.
  • Not too long to wait for appointment. Nurses very nice and easy to talk to.
  • Friendly, caring and informative staff. No question avoided and follow up too inconvenient. Very reassuring and encouraging.
  • With all the well-publicized pressures on GP's it is reassuring to have a professional with whom to discuss problems, knowing they would 'flag up' anything really serious.
  • Friendly, well informed and put me at ease.
  • I would recommend this service to anyone. It taught me to do the correct exercises and how to stand and correct height of holding on to chair etc.
  • I felt like a fraud before I came but the work and assessment and exercises **** gave me proved I wasn't and quality of life etc has been brilliant.
  • The standard of care, courtesy and expertise is second to none. A highly professional team. Thank you.
  • Very pleased with the good service provided by them.